Privacy Policy
Last Updated: May 5, 2025
Welcome to Vivtag! We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.
1. Definitions
- Personal Data: Data that identifies or can reasonably identify you, such as name, email address, or phone number.
- Service: The Vivtag product, website, and associated features for managing vehicle documents.
- User: Any person or entity using our Service.
2. Information We Collect
We collect the following categories of information:
- Account Information: Name, email address, phone number, postal address.
- Vehicle Documents: Scanned or photographed copies of registration certificates (RC), driving licenses (DL), pollution certificates, documents.
- Usage Data: IP addresses, browser type, pages visited, timestamps, device identifiers.
- Payment Data: Transaction details processed by third-party payment providers (we do not store full credit card details).
- Customer Support Data: Communications you send to us via email or support tickets.
3. How We Use Your Information
We use your data to:
- Provide and maintain the Service, including verifying and storing your documents securely.
- Process transactions and send related information, such as invoices and confirmations.
- Respond to your requests, questions, and support needs.
- Analyze service usage to improve features, performance, and user experience.
- Send promotional information with your consent, which you may opt out of at any time.
4. Legal Basis for Processing
We process your personal data based on:
- Contractual Necessity: To fulfill our agreement when you purchase and use the Vivtag service.
- Consent: When you agree to receive marketing communications.
- Legal Obligation: To comply with applicable laws and regulations.
- Legitimate Interests: To improve and secure our Service, unless overridden by your rights.
5. Information Sharing
We do not sell or rent your personal data. We may share information:
- Service Providers: Third parties who perform services on our behalf (hosting, payment processing, customer support).
- Legal Compliance: If required by law or to protect our rights, property, or safety, or that of customers and the public.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality commitments.
6. Data Retention
We retain your personal data for as long as necessary to provide the Service and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When retention is no longer necessary, we securely delete or anonymize your data.
7. Data Security
We implement robust security measures, including:
- Encrypted storage (AES-256) for documents at rest.
- Secure TLS encryption for data in transit.
- Regular security audits and vulnerability assessments.
- Access controls and authentication to limit data access to authorized personnel only.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of your personal data.
- Correction: Update inaccurate or incomplete data.
- Deletion: Request deletion of your data (subject to legal obligations).
- Restriction: Request that processing of your data be limited.
- Object: Object to certain processing activities, such as direct marketing.
- Data Portability: Receive your data in a structured, machine-readable format.
9. Cookies & Tracking
We use cookies and similar tracking technologies to operate our Service and enhance your experience. You can control cookie preferences in your browser settings; however, disabling cookies may affect functionality.
10. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal data.
11. Children’s Privacy
Our Service is not directed to children under 13. We do not knowingly collect Personal Data from children. If you believe we have collected data from a child, please contact us for prompt deletion.
12. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. We will notify you by email and update the “Last Updated” date. Continued use of the Service after changes signifies acceptance of the updated policy.
13. Contact Information
For questions or to exercise your rights, please contact our Data Protection Officer at vivtag.india@gmail.com
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